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Last Updated: 1 November 2025

At Hominx Supplies, we are committed to dispatching your orders quickly and efficiently.

Order Processing & Dispatch

• We process and dispatch all orders within 24 hours of receiving cleared payment (Monday–Friday, excluding UK bank holidays).

• Orders placed after business hours will be processed on the next working day.

Express Delivery (UK Only)

• Flat Rate: £14.99 for all orders

• Orders placed before 2:00 PM (Monday–Friday) are usually dispatched the same day, with delivery in 1–3 working days after dispatch.

• Orders placed after 2:00 PM are dispatched on the next working day.

Delivery Delays

While we aim for timely delivery, courier delays may occur due to circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact us and we will liaise with the courier promptly.

Special Requests

If you require timed delivery or have specific instructions, please contact us before placing your order.

CONTACT

HOMINX LTD
(Trading as Hominx Supplies)

Registered Office Address:
61 Bridge Street
Kington
HR5 3DJ
United Kingdom

Company Number: 16374192

Phone: 07446 402854
Email: sales@hominxsupplies.co.uk

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)

At Hominx Supplies, we are committed to providing high-quality products. If you are not completely satisfied with your purchase, you may be eligible for a return in accordance with the UK Consumer Contracts Regulations 2013.

Returns

We accept returns for both defective and non-defective products purchased through our website.

Return Window

You must contact us within 14 days of receiving your order to request a return. Returned items must be sent back within 14 days of notifying us.

Eligibility for Returns

• Items must be new, unused, and in their original packaging

• All tags and labels must be attached

• A valid proof of purchase (order number or receipt) is required

Non-Returnable Items

• Customised or personalised products

• Special-order items

• Items that have been cut, drilled, altered, installed, or used

Return Method & Fees

• All returns must be sent by mail only

• Returns made without prior contact may not be accepted

• Customer is responsible for return shipping unless the item is faulty or damaged

• No restocking fees apply

Refunds

• Refunds are processed within 7 working days after we receive and inspect the returned item

• Refunds are issued to the original payment method used at checkout

Exchanges

• Exchanges are not accepted

Contact Information

HOMINX LTD
(Trading as Hominx Supplies)

Registered Office Address:
61 Bridge Street
Kington
HR5 3DJ
United Kingdom

Company Number: 16374192

Phone: 07446 402854
Email: sales@hominxsupplies.co.uk

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)